"What's your returns and exchanges policy?"
We gladly accept returns and exchanges! Please contact us within 14 days of delivery and we'll send you a return label. Your refund is processed upon the arrival of the item in its original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for return shipping costs. Please return items within 30 days of delivery.
If you'd like to exchange for a different item, size, or color: Exchanges are processed like a return and you can order your preferred item through the shop at any time during the process.
"My product arrived broken, what do I do?"
We're sorry for the inconvenience! Please message us a picture of it and we'll send a replacement product.
"I'm in Austin! Can I pickup directly from you?"
Yes, although we do offer free shipping and you can probably get it delivered to you just as fast as it takes us to coordinate a pick-up. If you still want to pick up locally, please message us as soon as you place an order.
“I changed my mind, can I cancel my order?”
Please message us as soon as possible if you would like to cancel your order. Because of our shipping systems, cancellation requests made after 24 hours cannot be guaranteed.
"Can you do custom faces on the planters?"
We wish! Unfortunately, no.
"Can you do this in [a custom color or size]?"
Unfortunately, no. We don't do custom sizes and we are not doing any commission work through the holidays.
“My item has not arrived yet! Where is it?”
Domestic orders within the United States:
To check your shipment’s status, enter the tracking number listed on your shipping confirmation email on the USPS website. As of Dec 2021, the USPS is experiencing delays of varying degrees across the board. Please allow for a little wiggle room with your expected delivery dates as postal employees work hard to catch up. Most shipping issues are successfully resolved by customers contacting their local post office. Please contact us if you have still not received your order 3 weeks after receiving a shipping confirmation email and we’ll try to come up with a solution!
International orders commonly take 4-6 weeks to arrive (often sooner, sometimes later!). Unfortunately due to the complex nature of international shipping, we cannot reliably track packages after they have left the United States. We recommend contacting your local post office or your country’s customs office for assistance with tracking a missing package. They will ask you to reference your Label ID # and/or Customs ID # (this information can be found on your confirmation email).
“Can these planters be painted?”
People have painted theirs before. We haven’t done this ourselves, but we recommend checking out this article for more specific recommendations on how to paint 3D Prints made from PLA. We cannot accept returns or exchanges on prints that have been modified.
“Do you offer wholesale?”
Yes, we do! Send us a message and we’d be happy to send over our wholesale catalog.
“Can I buy the design from you to print on my personal printer?”
Thank you for the interest! We don't sell any of our designs at this time.
“The nubs on the drainage tray don’t fit into the holes in my planter! Did you send me the wrong size?”
More likely than not, you have the correct size! The vertical nubs on the drainage trays are intended to keep the planter elevated so more water can flow freely into the tray. Essentially, the planter rests on top of the plastic pieces.
Small: 4" diameter. Medium: 5.5" diameter. Large: 6.5" diameter
“What is this line down the side of my print?”
What you're looking at is called a z-scar - it's an unavoidable artifact of 3D printing caused by the beginning of each new layer. We do our best to hide them in the designs when we can, but it's something you'll find on any 3D printed object.